Family-owned and locally operated on Trier Rd. Scott diagnoses the real problem before touching a part, explains it in plain English, and gets your refrigerator, washer, dryer, or oven running again — often the same visit.
In-home diagnostics and repair on the major appliances in your kitchen and laundry room — plus preventative maintenance to keep them running longer.
Not ready for a repair — or the appliance is beyond saving? Burns also carries used and refurbished appliances, with honest recommendations on what actually makes sense to replace.
"Scott actually saved us money by repairing an appliance instead of pushing a replacement."
— recurring theme across customer reviews
These are the themes that show up again and again across 124+ Google reviews.
Scott carefully diagnoses the actual problem and explains exactly what's wrong before beginning any repair.
Repair estimates with no pressure to proceed — and often a cheaper fix than a full replacement.
Quick responses, text updates, and repairs explained in plain English — plus showing up when scheduled.
Repairs on appliances 15–20+ years old, helping customers avoid an expensive replacement.
Reviewers describe Burns as honest, respectful of their homes, and consistently clean workmanship.
A 5.0 rating across 124+ Google reviews — rare for any local service business.
"Can't say enough positive things about the experience with Burns Appliance Repair! From the initial call to the repaired appliance, Scott and his wife were exceptional!! Communication and explanation as to what the issue was, was thorough and easy to understand. Scott went above and beyond to clean up the excess dryer lint inside the dryer as he completed the work. Very professional, kind and courteous!! A++++"
"The quality of service with Burns Appliance Repair is incredible. Scott is very knowledgeable and kind, was quick to diagnose the issue we were experiencing with our dryer, and was able to make the fix in the same visit."
"Scott was on time, professional and courteous. Our dryer needed repair, and he was able to quickly diagnose the issue, explain it to us, and fix it within the hour. He was nice enough to explain how the issue likely happened."
| Monday – Friday | 9:00 AM – 5:00 PM |
| Saturday | 9:00 AM – 2:00 PM |
| Sunday | Closed |
Call or message Burns Appliance Repair — Fort Wayne's 5.0-star, family-owned appliance repair and sales team.